Ban the “g” word from outsourcing lexicon?
By Tony Collins
Is the word “guaranteed” as in “guaranteed savings” just spin – perhaps the most misused word in the lexicon of outsourcing? Should it be banned by general voluntary agreement?
It’s commonly used when suppliers are bidding for council contracts; and it is used almost as much by cabinet councillors when they are marketing an outsourcing proposal to fellow councillors and the public.
It was used a lot by BT in its bid marketing documents that were shown to Cornwall councillors before they signed a contract with the company. Cornwall’s ruling councillors last year, too, used the phrase “guaranteed savings” to batter their outsourcing critics.
These are mentions of “guaranteed” from a single marketing document – BT’s Cornwall Council Briefing Strategic Partnership for Support Services, October 2012
– “£149.6m of guaranteed savings”
– “jobs supported by formal commitments and guarantees on delivery along with clarity on the…
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